Category "HP OfficeJet Printer Model"

Troubleshoot HP OfficeJet 4650 Offline Error

HP OfficeJet Printer Model

HP OfficeJet 4650 Offline

It is a typical HP OfficeJet 4650 Offline problem when the Windows computer does not recognize the presence of the printer. Every time you give a print command, the operating system throws out an error prompt stating that the device is offline. Though, at the same time, the printer device’s control panel displays a stable connection. At this point the IP address on the printer would stay stable as well.

HP Officejet 4650 Offline

HP Officejet 4650 Offline

Some Fixes for Persistent Offline Errors

  • Try using the HP Print & Scan Doctor tool to resolve the issue
  • Alternatively, reinstalling the drivers should relieve the error
  • But if none of the above help, then assigning a static IP Address manually can alleviate the situation


DHCP or Dynamic Host Configuration Protocols are extremely convenient. In this mechanism, the server assigns an IP address automatically to the internet-connected device. But when it comes to wired or wireless printers, to avoid conflicts on the wireless networks, the device should essentially possess a static IP address. Also, this should be outside of the router’s DHCP range. Once the least time expires, printers are incapable of automatically interrupting the router for a new DHCP Address. This is because they are classified as external devices and therefore require manual static IP address assignments.

Update the computer under ‘Printer Properties/Ports’ after having set the static IP address. This way, the Standard TCP/IP Port will display the new static IP Address for the printer.

Changing to Static IP Address on Linksys

  • Check the router manual to set a static IP outside the router’s DHCP range
  • On the Linksys wireless routers the default DHCP IP range is up to
  • The addresses should not finish in 255, 0 or 1
  • For printers then you must use addresses within the range of to or to
  • So open the ‘Network Setup’ and assign IP address configuration for the printer as IP Address –, Subnet Mask – and Default Gateway –
  • Now, the printer will still retain the static IP address even if the Linksys router is restarted
  • Check to see if the HP OfficeJet 4650 Offline error is resolved by trying to print. But before that ensure that you have set the standard TCP/IP port to reflect the printer’s IP address.

Setting a Standard TCP/IP Port

As mentioned earlier, it is crucial to update the computer under the ports to display the new IP address for the printer device.

  • Select ‘Start’ and then go to ‘Devices and Printers’
  • Right click on the HP Printer icon and click on ‘Printer Properties’
  • Then do as follows:
    • Add Port -> Standard TCP/IP Port -> New Port
  • The ‘Add Port Wizard’ will provide you certain prompts, which you can follow to complete the settings
  • Next, input the Static IP address you just set from the above information under ‘Printer Name or IP Address’
  • You may or may not copy the IP Address under ‘Port Name’; alternatively, you can place the printer model
  • Click on ‘Next’ and then ‘Finish’ to close the wizard

Note: Make sure that you have created a TCP/IP Port otherwise, the connection to the port will be lost and the HP OfficeJet 4650 Offline error will occur again.

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DATE: Sep 15, 2018
AUTHOR: Tania Brejo