Category "HP Printer Tech Support"

HP LaserJet Pro M477fdw Troubleshooting Tips for Printer Issues

HP Printer Tech Support, HP Printers

Simple HP LaserJet Pro M477fdw Troubleshooting Tips

Considered as the master among printers, the LaserJet Pro M477fdw is a strong and functionally explicit printer that seldom gives users any trouble. But nevertheless, considering devices are but machines, you might have to apply some HP LaserJet Pro M477fdw troubleshooting methods. Perform selective steps, if your printer does not pick up a feed or in contrast picks up multiple papers to print. But before we dwell into that here are some salient features of one of the most feature-packed printers that HP has ever introduced.

Features in Brief

Ideal for continuous business use, the HP LaserJet Pro MFP M477fdw is still compact and comes with a gamut of characteristics. With great output quality and quick printing speeds, it performs well even in stressful high volume printing environments. One of the most powerful attributes of this device is its ability to stay connected to the network. Use new age connectivity options such as Wireless Direct, NFC or Near-Field Communication. The Wi-Fi Direct feature allows you to print from an internet-connected mobile device.

Rare Problems With the M477fdw

Most of the HP LaserJet Pro M477fdw troubleshooting modules are limited to either the printer not picking up paper or the printer just picks up too many of them. Both these errors can be addressed by simply resetting the printer. Yet, if you think restarting has not helped you, here are a few other corrective actions that you can apply.

HP Laserjet Pro M477fdw Troubleshooting

HP Laserjet Pro M477fdw Troubleshooting

Paper Not Being Picked Up

  • If the printer does not feed paper properly, then you must first remove some jams and torn pieces of paper from inside the paper
  • Thereafter, check if you have loaded the appropriate media sizes
  • Finally, verify the control panel settings for the media size

The Paper Guides

  • Additionally, check if the paper guides are appropriately adjusted according to the size of the media that you have loaded
  • If the guides are too tight, it might prevent the paper from feeding through the rollers
  • Align guides according to the indentations and markings present on the tray for the purpose

Humidity and Paper

  • Room humidity should always be within the printer’s recommended standards
  • Paper reams should be stored in moisture-proof packaging so that they stay dry
  • The top of the paper stacks tend to absorb the moisture in high-humidity areas and when you load them they appear uneven
  • These could result in paper jams
  • Flex the stack of paper first
  • Then release individual sheets of paper without inducing static electricity before loading them into the tray

The Rollers

  • Before you get to the rollers, check the printer’s control panel and adjust the displays after you have loaded the paper manually
  • Contaminated rollers above the tray could also lead to potential errors
  • Dampen a lint-free cloth and clean the rollers; if possible use warm distilled water

Note: Spraying water on to the printer directly is not advised. Instead, use a wring the cloth of water before applying the cleaning procedure on to the rollers

  • After placing the rollers back check the Supplies Status Page
  • Since the rollers come with a kit, you might have to replace the Fuser, if it is low

If you need any assistance for troubleshooting HP Envy 4510 printer, call us at +1-866-270-3810 or visit

DATE: Sep 18, 2018
AUTHOR: Tania Brejo

How To Scan Using HP Officejet Pro 8710 Printer?

HP Envy Printers, HP Printer Tech Support

HP OfficeJet Pro 8710 How to Scan

HP OfficeJet Pro 8710 Printer offers you the best features to perform the print, scan and copy tasks.  Use the printer to get high-quality documents. It is easy to scan using the printer and you must follow a set of “HP OfficeJet Pro 8710 How to Scan” instructions.

HP OfficeJet Pro 8710 How to Scan

HP OfficeJet Pro 8710 How to Scan

Before you Start the Scan

  • Choose the respective scan settings to scan your documents
  • Download the compatible scan software for your printer
  • Establish a good speed Network connection
  • Prepare your printer and complete the initial setup

To Start your Scan Using HP OfficeJet Pro 8710 Printer

  • Prepare the printer first to scan your documents. Turn it on and connect all the necessary cables.
  • Check if the scan software is already installed on your printer. Download the software that is required to scan your documents. Make sure you download the version that is compatible to use with HP OfficeJet Pro 8710 Printer. Enable the feature on your device. HP Easy scan is widely preferred to scan your documents.
  • Connect the printer to a good speed Network connection. If you prefer the wireless connection, tap on the  wireless Icon and provide the valid Network  credentials
  • Place the document which you want to scan on the scanner glass. Make sure print side is placed in the downward direction.
  • Close the scanner lid after you place the document
  • If your printer have the automatic document feeder you can use the  feature to scan multiple documents
  • You can now tap on the option, scan your document. Select the name of the  device when prompted
  • The next step will prompt you to choose the type of the scan which you want to perform. If you are scanning a document save it as PDF. If it is an Image, save it in the jpeg format.
  • You can also scan your documents to your Email using the scan to Email set up.

Troubleshoot the Scan Errors on HP OfficeJet Pro 8710 Printer

  • It is common that you may come across Errors while you scan your Documents. Use the troubleshooting tips to resolve the scan errors.
  • Check if you use the respective scan settings. Go to the system preference tab and tap on the scanners and Printer option
  • Make sure that the Internet connection you use is active
  • Always place documents in the scanner glass properly.
  • Restart your  Printer and  the  computer
  • Install the best  scan tool available for the printer and try performing  a quick scan
  • Uninstall the scan  software and  try installing it again
  • Clean the scanner glass before you place the documents and make sure that the print side of the document faces in a downward direction

Read the guidelines to scan your documents. To know more about the steps to scan the documents using HP OfficeJet Pro 8710 Printer on Mac, ring the toll-free lines +1-866-270-3810 or visit 8710 and talk to our agents

DATE: Sep 11, 2018
AUTHOR: Tania Brejo

How To Resolve HP Envy 4510 Offline Error?

HP Envy 4510 Issues, HP Printer Tech Support

HP Envy 4510 is the best printer used to get excellent printouts. Check out the reviews available on our webpage to know more about the features and specifications of  HP Envy 4510 Printer before you purchase it. Though the device offers amazing features, it is common that you may come across HP Envy 4510 offline error.

Troubleshooting Tips to Resolve HP Envy 4510 Offline Error

Let us have a quick review on  troubleshooting tips available to resolve HP Envy 4510 offline error.

HP Envy 4510 Offline Error

HP Envy 4510 Offline Error

Download and Run the HP Printer Scan and Doctor Tool

It is the tool used to resolve the offline errors on latest models of HP printers. Turn on the printer. Download the  Tool and run it to resolve the offline error. Carry on with the onscreen instructions to use the tool.

Update the Printer Driver and Software

It is important that your device must have the latest version of  software and driver. If it is the old version of the software, update the device with the latest version. You can find the compatible software and driver from the respective HP webpage .

To Download the Compatible Software for your Printer

  • To download the compatible software and driver for your printer, go to the respective webpage and type the name of the printer in the search bar. Wait for the search results and the compatible software will be visible. Choose the software and tap on the download tab.
  • Carry on with the onscreen instructions to complete the  process of software download

Tips for Windows 10 Users

Windows 10 users can use the tips below to resolve  HP printer offline Windows 10 using the tips below

  • Restart the HP Printer Once – To restart the printer, remove all the cables. This include the power and USB cables. Wait for some time and insert the cables back again.
  • Replace the cables with a new one to get good quality print results
  • Update the printer driver and software using the Manual and Automatic Methods. If you prefer automatic update method, use the driver easy tool and it will update the software automatically
  • Check the status of the Network connection – If it is wired connection, check the Ethernet cables. If you prefer wireless network connection, use the valid network  credentials
  • Check the status of your Printer (To check the status, press the windows logo key and then tap on the Devices and Printer tab . Make sure that printer name is valid)
  • If the above steps don’t work, try replacing the printer  with a new one

To know more about the steps to resolve HP printer offline Windows 10 error, you can either visit our webpage or ring the toll-free number +1-866-270-3810. Get help from our agents to resolve the printer offline error.

DATE: Aug 20, 2018
AUTHOR: Tania Brejo

HP Envy 4500 Scan to Computer Feature

HP Printer Tech Support

Use HP Envy 4500 Scan to Computer Feature

To use the HP Envy 4500 scan to computer feature you must ensure that you have performed the first time scanner setup successfully. The HP Easy Scan utility facilitates guided scanning procedures.

HP Envy 4500 Scan to Computer

HP Envy 4500 Scan to Computer

Setup Scanner

  • Scanner setup can be accomplished by downloading the HP Easy Scan software from the manufacturer’s website
  • Go to the relevant site and enter the name of your printer
  • Thereafter, you just have to follow any instructions you receive
  • By the end of the process, you would have downloaded the software and launched it

Driver Software

  • Get the drivers for a specific operating system from HP’s website to enable the HP Envy 4500 scan to computer attribute.
  • You will find the drivers and software for both MAC and Windows on HP’s website
  • This also you will find against the model name and number of your printer and of course, as mentioned before, according to the operating system on your computer

Printing From the Scanner

  • Once you have downloaded and configured the software, you must try and print
  • Open the scanner lid and place the print side of the document down on to the scanner glass
  • Do not initiate a scan until you have shut the scanner’s lid
  • You can scan multiple pages all at once if you have an automatic document feeder

Note: Do not load photos into the ADF. These could get damaged and can even result in printer malfunction

  • Use the 4500 printer’s LCD ‘Scan’ function or check for the button to scan
  • At times, it prompts for the name of the computer; you can enter it at this point, if required
  • Then enter the scan job type and wait for printer to scan
  • Now, go back to the computer and check for a file name with ‘Scan’ in it

No Scanning Button

  • You may require additional scanning features if you do not have a scanning button on your printer
  • Use the HP Easy Scan software to scan to the MAC
  • Open the Mac for Scan on your computer and then from the list that is displayed, choose HP Easy Scan
  • From the ‘Scanner’ drop down list choose the name of your printer
  • Then select the type of job that you wish to scan from the ‘Presets’ option
  • Next, click on ‘Scan’ and a thumbnail of the scanned document will appear on a panel

Editing with HP Easy Scan

  • From here, you can click on ‘Edit’ to crop its size, adjust the colors and even straighten the scan
  • Look for the ‘Send’ button at the bottom of the window and the scanned document should be saved to the MAC
  • A window appears that will ask you confirm the ‘Prefix:’, ‘Where:’ and ‘Format:’
  • Additionally, you can move the ’Quality’ bar for the best quality scan output
  • Finally, click on ‘Save’

Scanning from the Control Panel for Windows

  • From the Home Screen of the computer’s display, just press on the ‘Scan’ option
  • If you are unable to see this press the scroll ‘Up’ and ‘Down’ buttons till you see the option
  • Then click on ‘Scan to computer’ and select the computer that you wish to send the scan to

If you want to know about HP Envy 4510 scan to computer features, contact our experts through the toll-free number +1-866-270-3810 or visit

DATE: Aug 4, 2018
AUTHOR: Tania Brejo

Fix HP Envy 4510 Ink Cartridge Problem

HP Envy 4510, HP Printer Tech Support

HP Envy 4510 Ink Cartridge Problem

The HP Envy 4510 printer uses the high yield 63 XL cartridges to provide excellent printouts. Setup and installation of the printer are pretty easy with the wizard. You can also download the full feature driver from the HP website. Sometimes you can encounter problems with the ink cartridge. To avoid the HP Envy 4510 ink cartridge problem, you should always make sure that you use original HP products.

HP Envy 4510 Ink

HP Envy 4510 Ink

Just reseat the cartridge

The foremost solution to this issue is to remove the cartridges and then place them back again. This process will also help you take the cartridges out and examine them for any damage before you seat them. If your printer is providing you with poor printouts or the output is a blank page then it is highly likely that you have a blocked cartridge. Here are some ways you can clean the HP Envy 4510 ink cartridges.

Note: You must also ensure that the cartridges that you are currently using are compatible.

Blocked cartridges

The latest HP Envy printers come with the print head inbuilt into the cartridges. Hence, you can use the following cleaning method. The ink cartridge comprises of the ink, heater and the nozzle which has a diameter of about 45 microns. It is so tiny that it is estimated to be half the width of human hair. Ink is trapped into the nozzles when the cartridge gets empty. At this stage, the ink is exposed to air both from the inside and the outside. A slug of solid material is formed when the ink gets dry and blocks the nozzles. That is why you see that the paper is either banding or not printing at all.

Cleaning ink cartridges

  • Remove the following first
    • The printer cartridges
    • Printer’s power cord
  • For the next step you can use a clean soft, lint-free cloth material dipped in isopropyl alcohol
  • Reach inside the printer carriage and clean out the electrical contacts; then clean the circuit strip on the cartridges
  • Run the enclosed print cleaning head utility; sometimes you have three levels of cleaning
  1. Cleaning
  2. Deep Cleaning
  3. System Cleaning.
  4. Other additional cleaning utilities are Bottom Plate Cleaning and Roller Cleaning.
  • Turn the cartridge around to the bottom and locate the space from where the ink is jetted out of the cartridge. If there is any dried or crusted ink, clean it away gently. Dip a clean cloth in distilled water Use a clean cloth dipped in distilled water.

Replacing ink cartridges

In another scenario, the HP Envy 4510 ink in the cartridges is empty and you just have to replace them. First, you have to switch on the printer by pressing the power button and then slide the input tray out. Stack some paper into the tray and slide it close.

  • Locate the cutouts on the side of the printer, hold them and pull open the cartridge access door
  • The carriage will move into a particular position
  • Once it has stopped, take out the cartridge that you want to replace
  • Remove the new cartridge out of its packaging
  • Pull the protective tab and remove the tape from over the circuits
  • Now, insert it into the slot

For more information, call us at +1-866-270-3810 or visit

DATE: Jul 5, 2018
AUTHOR: Tania Brejo

Get HP Printer Tech Support For Your Printer Issues

HP Printer Tech Support

Get HP Printer Tech Support Number

HP has the latest models of printers with trendy and amazing features. Our HP Printer tech support team is here to assist you to setup your Printer and troubleshoot the errors associated with it. Our aim is to assist our customers and all you need to is to ring the toll-free number provided.

To Setup your HP Printer

  • Setup steps vary for each model of your Printer. We provide excellent guidance to the customers to setup the Printer using different methods such as wireless setup wizard, HP auto wireless connect and WPS.

Resolve Network or Connectivity Issues

If your Internet is not working, dial the Roku support number to know how to establish a fast and secure internet connection.

HP Printer tech support

HP Printer tech support

Software Updates

  • Contact our trained team of experts to update the latest version of the software for your Printer.
  • If you have any issues with the software’s and drivers for the Printer, check and resolve it right away with the help of HP technical support

Errors associated with the Print jobs

  • Printer errors are common while you print your documents. The most common errors include print jobs stuck in the queue, unable to obtain sharp prints and a lot more
  • Every error has its own troubleshooting step and our HP Printertech support has easy steps to remove it

Booting and Loading errors of the system

  • Most often users come across the booting and loading errors. We provide assistance to clear it instantly.

Printing apps- AirPrint and ePrint errors

  • With the help of these apps, you can print the documents from your pocket devices such as smartphone and tablet. Most often these apps get stuck and stop printing the documents.
  • Contact our agents to know how to use these apps and know if it is compatible to use with your Printer.
  • With the help of these apps, you can print the documents from your pocket devices such as Smartphone and tablet. Most often these apps get stuck and stop printing the documents.

Assistance for the list of common Printing errors

  • HP printer offline
  • Paper jams and low print quality
  • Unable to find the Printer while printing
  • Printer configuration errors and HP wireless Printer problems
  • Low Ink levels on the cartridges
  • Unable to update the latest version of the software and driver
  • Smears on the cartridges
  • Toner errors
  • Slow Printing jobs or HP printer not printing anything
  • Unable to load the paper into the tray

To reach our HP Printer tech support team, dial the HP printer customer service number and our network team can assist you anytime. All you need to do is to ring the toll-free lines +1-866-270-3810 or go to our webpage

DATE: Jun 25, 2018
AUTHOR: Danniel